Your privacy is fundamental. Learn how REALNET Web Solutions protects your personal information in full compliance with South Africa's Protection of Personal Information Act (Act 4 of 2013).
We adhere to all eight conditions for lawful processing as mandated by Chapter 3 of POPIA.
We take full responsibility for protecting your personal information and have appointed an Information Officer to ensure POPIA compliance.
Our Information Officer oversees all data protection matters, conducts regular audits, and ensures staff training on privacy practices.
We only process personal information for lawful purposes and in a manner that is adequate, relevant, and not excessive.
Data minimization is practiced—we collect only what is necessary and retain it only for as long as legally required.
We collect personal information for specific, explicitly defined, and legitimate purposes related to our services.
Before any data collection, we clearly state the purpose and obtain consent where required by law.
We do not use your personal information for purposes other than those originally specified without your consent.
If new purposes arise, we notify affected individuals and obtain fresh consent before proceeding.
We take reasonable steps to ensure personal information is complete, accurate, and not misleading.
Regular data validation processes and easy correction mechanisms for data subjects.
We maintain documentation of all processing operations and make privacy practices transparent.
Our PAIA manual and privacy policy are publicly available, and we notify regulators of processing activities.
We implement appropriate technical and organizational measures to protect personal information.
Encryption, access controls, regular security assessments, and incident response protocols.
We respect your rights to access, correct, and delete your personal information.
Streamlined processes for handling data subject requests within statutory timeframes.
Expand each section to learn more about our specific privacy practices.
In the unlikely event of a personal data breach, we follow strict procedures to contain, assess, and notify affected parties in compliance with Section 22 of POPIA.
Immediate containment and assessment of the breach scope
Documentation of all facts surrounding the breach
Notification to the Information Regulator within 72 hours if required
Notification to affected data subjects without undue delay when high risk
Implementation of remediation measures and system improvements
Post-incident review and policy updates
We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Parents or guardians who believe their child has provided us with personal information may contact us to request deletion.
Transfers outside South Africa only occur to countries with adequate data protection laws (EU, EEA, UK) or under Standard Contractual Clauses approved by the Information Regulator.
Common questions about our privacy practices.
The Protection of Personal Information Act (POPIA) is South Africa's data protection law that gives effect to the constitutional right to privacy. It regulates how organizations collect, process, store, and share personal information.
Submit a data subject access request to our Information Officer via email at info@realnet-web.co.za. We will respond within 30 days as required by law.
Yes, we use essential cookies for website functionality and analytical cookies to improve our services. You can manage preferences through our cookie banner.
Limited transfers occur to service providers in the EU and USA, all under adequacy decisions or standard contractual clauses approved by the Information Regulator.
We have a comprehensive breach response plan including 72-hour regulator notification and direct communication with affected individuals for high-risk breaches.
For privacy-related inquiries, data subject access requests, or to exercise your POPIA rights, please contact our appointed Information Officer.
Phone
+27 64 038 8883Physical Address
Matsau Street, Ivory Park, Midrand, 1689
Response Commitment
We respond to all privacy requests within 30 days as required by POPIA. Complex requests may require additional time, with notification provided.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.
Last Updated: January 2024
Version: 2.1
Next Review: July 2024
