POPIA Compliance

Your privacy matters to us. Learn how we protect your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA).

Our Commitment to Your Privacy

At REALNET Web Solutions, we are committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA). This page outlines our privacy practices, your rights, and how we handle your personal information in accordance with South African data protection laws.

POPIA Principles We Follow

We adhere to all eight conditions for lawful processing of personal information as outlined in POPIA to ensure your data is protected according to South African law.

Accountability

We take full responsibility for protecting your personal information and complying with all applicable data protection laws.

Processing Limitation

We only process personal information for lawful purposes and in a manner that is adequate, relevant, and not excessive.

Purpose Specification

We collect personal information for specific, explicitly defined, and legitimate purposes related to our business activities.

Further Processing Limitation

We do not use your personal information for purposes other than those for which it was originally collected without your consent.

Information We Collect

Personal Information: Name, email address, phone number, company information, and other details you provide when contacting us or requesting services in South Africa.

Technical Information: IP addresses, browser types, device information, and website usage data collected through cookies and analytics tools.

Communication Records: Records of our correspondence, including emails, phone calls, and meeting notes related to web development projects.

How We Use Your Information

• To provide and deliver our web development, mobile app development, and hosting services to South African businesses
• To communicate with you about projects, quotations, and service updates
• To improve our website functionality and user experience for our South African clients
• To comply with legal obligations under POPIA and resolve disputes
• To send marketing communications about our web development services (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances as permitted by POPIA:

• Service Providers: We may share information with trusted service providers who assist us in operating our business (hosting providers, payment processors, analytics services)
• Legal Requirements: When required by South African law, court order, or government regulations
• Business Transfers: In the event of a merger, acquisition, or sale of business assets within South Africa
• Protection of Rights: To protect our rights, property, or safety, or that of our clients or others as permitted by law

Your Rights Under POPIA

As a data subject under South African law, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Objection: Object to the processing of your personal information for direct marketing
• Right to Portability: Request your personal information in a structured, machine-readable format
• Right to Restriction: Request restriction of processing under certain circumstances

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information in compliance with POPIA, including:

• SSL encryption for data transmission
• Secure hosting infrastructure with regular backups
• Access controls and employee training on POPIA compliance
• Regular security assessments and updates
• Incident response procedures for data breaches

Cookies and Tracking Technologies

We use cookies and similar tracking technologies in compliance with POPIA to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns for South African visitors
• Provide personalized content and recommendations
• Improve website performance and user experience

You can control cookie preferences through our cookie consent banner and your browser settings as required by POPIA.

Data Retention Policy

We retain your personal information only as long as necessary in compliance with POPIA to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations under South African law
• Resolve disputes and enforce agreements
• Maintain business records as required by South African legislation

When personal information is no longer needed, we securely delete or anonymize it in accordance with POPIA requirements.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable South African laws, including POPIA amendments. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Last Updated: January 2024

Questions About Your Privacy?

If you have any questions about this privacy policy or wish to exercise your rights under POPIA, please contact our Information Officer in South Africa:

info@realnet-web.co.za

Phone

+27 64 038 8883

Information Officer: REALNET Web Solutions
Physical Address: Matsau Street, Ivory Park, Midrand, Gauteng 1689, South Africa
Response Time: We will respond to POPIA privacy requests within 30 days as required by South African law.